Why does technology freak people out?

Why does technology freak people out?

I got the following e-mail this morning from a client:


Please advise what I should be doing as a result of getting this warning which I have been receiving for about three weeks now…

—–Original Message—–

From: System Administrator

Sent: Wednesday, July 25, 2007 12:00 AM

To: [name withheld]

Subject: Your mailbox is over its size limit

Importance: High

Your mailbox has exceeded one or more size limits set by your administrator.

Your mailbox size is 826468 KB.

Mailbox size limits:

You will receive a warning when your mailbox reaches 750000 KB.You may not be able to send or receive new mail until you reduce your mailbox size.

To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst).

Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit.

You must empty the Deleted Items folder after deleting items or the space will not be freed.

See client Help for more information.

The gentleman who sent me this question is an extremely bright and capable guy who is the COO of a successful, multi-million-dollar business. He did not get where he is today because of an inability to read English and follow instructions. But something about this message has got him paralyzed, unable (or more likely afraid) to take the simple steps suggested. And note that he is telling me this now, after getting this warning for three weeks!

It is sad that people have such suspicion and cynicism about computer technology that they feel the need to consult an “expert” before taking simple corrective action to problems they encounter. It is sadder still that in many cases such suspicion and cynicism is warranted because of the prevalence of buggy software, arcane error messages, and malware disguised as helpful hints.

Posted in All, Exchange, SBS, Software, Technology on Jul 25th, 2007, 5:17 am by David Schrag   

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