Maybe Response Point needs a second look

Maybe Response Point needs a second look

Microsoft Response Point was announced sixteen months ago. Today — maybe! — it’s worth checking out. As I noted last November, the initial release of Response Point had a very 1.0 feel to it and was lacking many features already present in competing phone systems. Just this week at Microsoft’s Worldwide Partner Conference, Microsoft announced the release of Response Point Service Pack 1.

Take a look at some of the features included in this service pack. The question I had after reviewing the list was why anyone would have bought a system that didn’t have these features to begin with. Who wants a phone system that doesn’t have “easy transferring, parking, and dialing?”

Unfortunately, this product simply adds credence to the theory that one should never buy any Microsoft product before its first service pack is released. On the other hand, Microsoft history suggests that Response Point 3, whenever they get to it, will dominate the market.

Posted in All, Hardware, Technology, Telephony on Jul 11th, 2008, 7:00 am by David Schrag   

2 Responses

  1. DarrenS
    July 11th, 2008 | 8:30 am

    David,

    Unfortunately, even with the additional “features” SP1 brings to the table, the system is still lacking far too many BASIC telephone system features to be a viable option for all but the SMALLEST of client.

    While the system MIGHT be satisfactory for a SOHO user, we have found it very undesireable for even the eight person office we first sold it into.

    We’ve stopped all focus on this product until the most basic of telephony features (such as day/night routing) are included in the feature set.

  2. sharon
    July 11th, 2008 | 12:34 pm

    >>>Who wants a phone system that doesn’t have “easy transferring, parking, and dialing?”

    This is actually in RP 1.0 already that I have been in love. RP’s blue button can enable anyone to do this easily. No other PBX can match up with this feature.

    RP SP1 added a buncth of other new features such as presence and SIP trunking.

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