Category: Telephony

Microsoft Response Point was announced sixteen months ago. Today — maybe! — it’s worth checking out. As I noted last November, the initial release of Response Point had a very 1.0 feel to it and was lacking many features already present in competing phone systems. Just this week at Microsoft’s Worldwide Partner Conference, Microsoft announced [...]

I’m writing to you today from a Microsoft Response Point training session. Response Point is a phone system intended for businesses with up to 50 users. Although Microsoft supplies the software, you don’t actually buy a Response Point system from Microsoft. You buy a hardware bundle from one of their authorized manufacturers. Currently, there are [...]