Category: Office 2007

You know how they say that when you’re getting surgery, you should go with a surgeon who does that particular kind of surgery all the time? It’s good advice. It’s not that other surgeons can’t do a good job. It’s just that they’re more likely to be inefficient and make mistakes. Why? Because surgery is […]

Microsoft is now packaging Outlook 2007 with Business Contact Manager as a stand-alone product. I’m not smart enough to know or explain all the reasons behind this. I imagine this is in response to competitive pressure from salesforce.com, Google Apps, and other on-line products. I thought that I would be using Outlook with BCM on […]

I frequently need to write instructions to people about doing something with their My Documents folders. So I start writing something like “Right-click on your My …” WHOA! It changes to “Right-click on you’re my” — that’s not what I want. After suffering silently with this for years (it was only a few letters to […]

David, usually when I have Outlook open my mail comes in automatically, but now I have to hit Send/Receive every time. How do I fix this? I get asked this question at least once a month, so I figured it was worth writing up here. If Outlook loses its connection to the Exchange server for […]

I tried to open a Microsoft Word document that I had stored in a Groove 2007 workspace. I got this instead: Suggestions one and two were definitely not on track. Suggestion three was a bit problematic. How do I use the Open and Repair option for a document saved in Groove? There may be a […]

Note: Before following any of the instructions below, think carefully about their consequences. A client asked me this question today: In Outlook, is there a way to change the subject line when using the outof office assistant? For instance, we have a former employee’s emailaccount that says she is no longer with our company but […]

Me too. Here’s an article from MCP Magazine with some suggestions for improving performance and troubleshooting Outlook’s inability to close properly.

Most Microsoft Windows users have heard the term BSOD, meaning Blue Screen of Death. That’s what you see when Windows crashes so hard that it can’t even give you a little error window with an OK and Cancel button. Fortunately, those are becoming less and less common. But now I’ve got a new one that […]

It’s in the high 90’s in Boston today, but it’s even hotter where I am, in Microsoft licensing hell. One of my customers needs a couple of new computers. The customer has an active Open Value agreement. I want to make sure that these computers will be able to run Office 2003 Professional now and […]

Here’s a good explanation of how the components of Microsoft Groove fit together. Although after reading this, I still have a question: Can people who buy Office Groove 2007 (retail box) or Office Enterprise (volume licensing) share data via the Internet as soon as they install Groove, or do they have to purchase GES? I […]